A strategic investment from Focus Group gave Contact Systems the opportunity to accelerate growth while continuing to build on its strength in cloud-based customer experience solutions.
The client
Contact Systems Group Limited, trading as Make Contact, is a Contact Centre as a Service provider based in Altrincham. Founded in 2016, the business has built a strong reputation for helping clients deliver seamless customer communications through future-ready CX technology.
Its strategic investment from Focus Group strengthens Focus Group’s cloud capabilities and enhances its broader expertise across unified communications, IT and cybersecurity.

What we did
Knight Corporate Finance, now part of K3 Deal Advisory, advised the shareholders of Contact Systems on the investment from Focus Group.
The transaction was led by Dom Lillie and Paul Billingham, who supported the shareholders through the process and helped structure a deal that allowed them to retain a meaningful role in the future growth of the business.
The outcome
The investment gives Contact Systems access to greater scale and broader capability while maintaining continuity in leadership and growth ambition.
For Focus Group, the deal strengthens its omnichannel contact centre offering and expands its CX expertise.
Knight made the process smooth and efficient, guiding us through due diligence while allowing us to remain focused on the business.
Matt Jones said
We are delighted to have helped secure a transaction that allows the team to continue playing a pivotal role in the next phase of growth.
Dom Lillie added





